F.A.Q

Yes. Utilogo offers a secure, actively supervised digital concierge service. Each subscription is clearly explained, and our team is available 7/7.

A payment will only be taken if you have an active subscription or have approved a request. No payment will be taken without your explicit confirmation. You will always receive a notification before any automatic renewal.

You can cancel your subscription at any time from your personal account. Once the request has been registered, recurring payments will be automatically deactivated.

Log in to your account, go to the "Manage my subscription" section, and follow the cancellation instructions. You will receive a confirmation email, and your subscription will end at the current expiry date. There is no minimum contract period.

Yes. Two cases are covered:

• If you cancel during the 3-day trial period, you will be automatically refunded.
• If you are not satisfied, you can request a refund for the last month. No justification is required.

Payments are processed quickly (within 5 to 10 days) using the same payment method.

You will receive an alert giving you 48 hours to update your payment method. If no action is taken, access to the service will be temporarily suspended until the issue is resolved.

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