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Yes. Utilogo offers a secure, actively supervised digital concierge service. Each subscription is clearly explained, and our team is available 7/7.
A payment will only be taken if you have an active subscription or have approved a request. No payment will be taken without your explicit confirmation. You will always receive a notification before any automatic renewal.
You can cancel your subscription at any time from your personal account. Once the request has been registered, recurring payments will be automatically deactivated.
Log in to your account, go to the "Manage my subscription" section, and follow the cancellation instructions. You will receive a confirmation email, and your subscription will end at the current expiry date. There is no minimum contract period.
Yes. Two cases are covered:
Payments are processed quickly (within 5 to 10 days) using the same payment method.
You will receive an alert giving you 48 hours to update your payment method. If no action is taken, access to the service will be temporarily suspended until the issue is resolved.
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Tips: You can unsubscribe directly on the website.
You have been successfully unsubscribed. A confirmation e-mail will follow within the next 24 hours.
Please start again with the email or telephone number you used when you registered, or contact us using the forms below:
You have been successfully unsubscribed. A confirmation e-mail will follow within the next 24 hours.
Your opinion is important to us!
Votre désabonnement a été confirmé. Une confirmation par courriel vous sera envoyée sous 24 heures.
Votre décision de nous quitter nous attriste, mais nous restons à votre disposition pour toute aide concernant vos prochaines réservations.