UPDATE : 02/12/2024
Respect for privacy is a priority for Utilogo. This Privacy Policy sets out the collection, processing and storage of personal data relating to users, in accordance with the General Data Protection Regulation (GDPR).
Personal data" is any information relating to an identifiable individual. Utilogo collects various types of information during registration (name, email, telephone), subscription (bank details, IP addresses, connection logs, cookies) and service use (request history, preferences).
Data is used to manage customer relations (billing, assistance, advice), improve the offer (feedback, statistics), secure the platform (fraud detection, protection against intrusions) and comply with legal obligations. Processing is based on the performance of a contract or consent, as the case may be.
In accordance with data protection laws, everyone has a right of access, rectification, deletion, limitation, opposition and portability. Requests can be made by e-mail to contact@utilogo.com. To respond to these requests, proof of identity may be required. Utilogo endeavors to provide a solution within one month, extendable by two months due to complexity.
Utilogo's servers are located in Ireland and the Netherlands, ensuring compliance with European legislation. Measures such as SSL/TLS encryption, two-factor authentication and anti-intrusion protection are implemented. Where technical partners are used (payment, emailing, etc.), they are bound by the same security and confidentiality obligations.
Data is kept only as long as is necessary for the purposes for which it was collected (service performance, legal obligations, etc.). Beyond that time, data is deleted or anonymized. Certain time limits imposed by tax or accounting legislation may be as long as ten years for invoicing data. The principle of minimization is respected to avoid unnecessary retention.
Utilogo does not sell personal information. Transfers to third parties may occur for :
- Execution of services (banking, hosting, maintenance).
- Fulfilling legal obligations (judicial requisitions).
- Combating fraudulent use of the site.
The site may use various cookies (essential, analytical, advertising). Consent for certain cookies is obtained on the first visit, via an information banner, and the settings can be changed at any time in the browser preferences. The lifetime of cookies does not exceed 13 months.
For any questions or complaints relating to data processing, please contact contact@utilogo.com. If the user considers that his rights have not been respected, he may refer the matter to the competent supervisory authority (for example, the CNIL in France or the equivalent in Cyprus).
This Privacy Policy is subject to change, in particular to comply with legislative or technological developments. Utilogo will inform users of any significant changes, and the latest version can be consulted on the site.
